Streamline WhatsApp Engagement with Interactive List Messages in Workflows

What changed

HighLevel has introduced the ability to embed interactive WhatsApp List Messages directly into your automated workflows. This feature lets you design multi-option menus that customers can select from, rather than typing out responses.

Why it matters

This significantly enhances the customer experience on WhatsApp, making interactions faster and more intuitive. It also empowers agencies to automate complex routing based on customer choices, leading to more efficient support, lead qualification, and appointment booking processes.

How to use it

In your workflow builder, you can now add a step to send a WhatsApp Interactive Message. Within this step, configure List Sections and Options, allowing customers to choose from predefined choices like 'Book an Appointment' or 'Get Support'. Set up conditional logic or 'If/Else' branches in your workflow to automatically route customers down different paths based on their selection. This ensures quick, accurate responses and follow-ups without manual intervention.