Services v2 Gets WhatsApp, Smart Defaults, and More!
Go HighLevel has rolled out significant enhancements to Services v2, including WhatsApp notifications, improved custom values, new category layouts, and smarter default settings.
What changed
HighLevel has updated Services (v2) with several key improvements.
You can now send WhatsApp notifications for various stages of the service booking journey, alongside existing Email and SMS options.
Service and Rental custom values are now directly selectable within the Email Builder, simplifying personalization.
A new "Top Tabs" layout option has been added for displaying Service Categories on your booking widget.
Smarter default settings are now pre-selected for booking pages, such as allowing customers to explore other services and book multiple services in one go.
Why it matters
These updates provide more ways to communicate with clients and customize their booking experience.
WhatsApp integration caters to client preferences, potentially increasing engagement and reducing no-shows.
Easier custom value integration saves time and improves email personalization, while new layout options enhance the booking widget's user experience.
Smarter defaults mean less setup time for agencies and a better out-of-the-box experience for clients.
How to use it
To use WhatsApp notifications, navigate to your Services (v2) settings and configure WhatsApp alongside your email and SMS templates.
When creating emails, open the Email Builder and look for the new Service and Rental custom value options for quick insertion.
For booking widgets, explore the new "Top Tabs" layout option when setting up your Service Categories to see if it fits your brand better.
Review the updated default settings on your booking pages; while they are smarter, you can still customize them to fit specific client needs.
Source: Official HighLevel announcement