New: Redeem Gift Cards During Calendar Payments!

What changed

HighLevel has updated its platform to enable businesses to redeem customer gift cards directly when collecting payments from within appointment calendars (Meetings, Services, and Rentals).

Previously, gift card redemption was limited to customer-facing checkout flows. Now, businesses can apply a customer's available gift card balance when collecting payments on their behalf, even when charging a saved card or adding a new one.

Why it matters

This update streamlines the payment collection process for businesses, providing a consistent gift card redemption experience regardless of who initiates the payment. It improves operational efficiency and customer satisfaction by allowing businesses to easily utilize gift cards for scheduled services.

How to use it

To redeem a gift card during an appointment payment:

• Open the specific appointment.
• Navigate to the "Payments" tab.
• Click "Collect Payment."
• Select "Charge a Card."
• Choose "Redeem a Gift Card" and apply the customer's available balance.

The gift card balance will be applied first, with any remaining amount automatically charged to the customer's saved payment method (if applicable). Transaction details will clearly show the gift card redemption amount and the updated gift card order balance.